Make sure your system meets these specifications
Quick solutions to frequent problems
Ensure USB cable is securely connected, check Device Manager for driver issues, and verify plotter is powered on and set to the correct communication mode (usually USB).
Recalibrate your plotter using the calibration wizard in Settings. Verify blade depth, cutting speed, and pressure settings match your film material specifications.
Check your internet connection and firewall settings. Temporarily disable antivirus software during update. If issue persists, download the latest version manually from your account portal.
Ensure you're entering the license key exactly as provided (copy/paste recommended). Each key is valid for one computer. Contact support if you need to transfer your license to a new machine.
Everything you need to know
Our support team is ready to assist you with any questions or technical issues.